{
  "id": 12822928,
  "title": "Insurers Lead on Billing but Still Miss What Policyholders Want",
  "url": "https://urgent.news/2026/10/08/insurers-lead-on-billing-but-still-miss-what-policyholders-want",
  "topic": "finance",
  "section": "Finance & Markets",
  "published": "2026-10-08T08:00:40.000Z",
  "source": {
    "name": "PYMNTS",
    "slug": "pymnts",
    "url": "https://www.pymnts.com/news/b2b-payments/2026/insurers-lead-on-billing-but-still-miss-what-policyholders-want/"
  },
  "original_language": "en",
  "account": null,
  "summary": "Property and home insurers have the best billing and payment scores of any industry PYMNTS Intelligence studied this year. They also have one in four policyholders ready to switch, and seven in 10 Gen Z policyholders ready to switch. Both things are true, and the second one is the problem. “The Service Commerce Performance Gap: […] The post Insurers Lead on Billing but Still Miss What…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}