{
  "id": 12798475,
  "title": "New Hydra Facial machine ‘unusable’ due to defects, dental surgeon wins Rs 3 lakh payout",
  "url": "https://urgent.news/2026/10/08/new-hydra-facial-machine-unusable-due-to-defects-dental-surgeon-wins",
  "topic": "world",
  "section": "World",
  "published": "2026-10-08T05:36:26.000Z",
  "source": {
    "name": "The Indian Express",
    "slug": "the-indian-express",
    "url": "https://indianexpress.com/article/legal-news/hydra-facial-machine-defects-dental-surgeon-wins-rs-3-lakh-10911914/"
  },
  "original_language": "en",
  "account": "A South Delhi consumer court has ruled in favor of a dental surgeon who purchased a Hydra Facial machine for Rs 1.5 lakh in 2023, only to find it unusable due to repeated defects and inadequate after-sales service. The commission ordered the seller to pay Rs 3 lakh in compensation to the dental surgeon. The dispute arose when the seller failed to provide the necessary demonstration of the machine, which the surgeon required for safe and correct usage. The court found that the seller delayed the demonstration for several months, causing the surgeon financial losses and client dissatisfaction. Furthermore, the machine was returned to the surgeon in a damaged condition, rendering it completely unusable. The commission noted that the seller refused to accept a notice and failed to contest the case, leading to the conclusion that the seller was responsible for the defective product and the ensuing issues faced by the surgeon.",
  "summary": null,
  "key_points": [
    "Dental surgeon bought Hydra Facial machine for Rs 1.5 lakh in 2023",
    "Machine proved unusable due to repeated defects and poor after-sales service",
    "Court orders seller to pay Rs 3 lakh compensation"
  ],
  "editors_take": "The ruling sets a precedent that sellers can be held accountable for providing defective products and inadequate after-sales service, and must compensate buyers for resulting financial losses and distress.",
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}