{
  "id": 12719566,
  "title": "QCB launches new financial accessibility directives for elderly, disabled customers",
  "url": "https://urgent.news/2026/10/07/qcb-launches-new-financial-accessibility-directives-for-elderly",
  "topic": "finance",
  "section": "Finance & Markets",
  "published": "2026-10-07T21:00:00.000Z",
  "source": {
    "name": "Qatar Tribune Business",
    "slug": "qatar-tribune-business",
    "url": "https://www.qatar-tribune.com/article/258115/business/qcb-launches-new-financial-accessibility-directives-for-elderly-disabled-customers"
  },
  "original_language": "en",
  "account": "The Qatar Central Bank (QCB) has unveiled new directives aimed at enhancing financial accessibility for elderly individuals and those with disabilities throughout Qatar. These measures target insurance firms, exchange houses, and finance companies operating within the country. The regulatory mandate supports Qatar's national strategy, particularly the Third Financial Sector Strategy and the Financial Sector Environmental, Social, and Governance (ESG) and Sustainability Strategy.\n\nThe QCB's directives are built upon earlier regulatory measures introduced in 2025, which aimed to promote equal opportunity, financial inclusion, and fair treatment for all segments of Qatari society. Financial institutions under the new framework are required to prioritize elderly customers and individuals with disabilities when conducting in-person transactions. This includes providing them with expedited service and ensuring that staff are well-versed in the unique challenges faced by these customer groups.\n\nIn addition to prioritizing service for vulnerable populations, financial entities must also enhance their consumer protection efforts. This involves training employees to identify and respond to potential indicators of financial exploitation targeting these customer groups. Furthermore, institutions are mandated to ensure that designated staff members receive basic sign language training to break down communication barriers at physical branches.",
  "summary": "Tribune News Network Doha In a major move toward creating a more inclusive financial system, the Qatar Central Bank (QCB) has announced comprehensive new directives designed to mak...",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}