{
  "id": 12668412,
  "title": "The Costs You Can’t See in Packaged Goods Supply Chains",
  "url": "https://urgent.news/2026/10/07/the-costs-you-cant-see-in-packaged-goods-supply-chains",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-07T15:47:17.000Z",
  "source": {
    "name": "FreightWaves",
    "slug": "freightwaves",
    "url": "https://www.freightwaves.com/news/the-costs-you-cant-see-in-packaged-goods-supply-chains"
  },
  "original_language": "en",
  "account": "In the complex world of packaged goods supply chains, there are often unexpected requests from retailers, such as special packaging configurations, custom labels, or urgent rerouting to meet delivery windows. These exceptions may seem like good customer service at first, but their cumulative impact on a company's margins should not be overlooked. To address this issue, FreightWaves and G3 Logistics are hosting a free webinar on October 15 titled \"The Hidden Cost-to-Serve in Packaged Goods: Managing Rework, Specialized Handling, and Operational Exceptions.\" The webinar aims to shed light on the often overlooked costs associated with handling these exceptions, which can accumulate over time and significantly affect margins. G3 Logistics experts Jerry Knight and Nicole Ostertag will delve into the various ways in which exceptional requests can disrupt handling, scheduling, inventory, and capacity across multiple teams. By understanding these hidden costs, supply chain leaders can make more informed decisions about how to handle exceptional requests and potentially claw back lost margins through measures such as order rules, packaging redesign, customer segmentation, or clearer exception pricing. The webinar will provide attendees with a better understanding of where these costs manifest, which expenses are easily identifiable on a profit and loss statement, and which ones remain hidden in additional touches and lost throughput. Ultimately, the goal is to bring together key stakeholders from commercial, packaging, operations, and customer service functions to address these costs before they become entrenched in daily operations.",
  "summary": "FreightWaves and G3 Logistics are hosting a free Oct. 15 webinar on the hidden costs eroding margin in packaged goods supply chains. Register now to learn how supply chain leaders are identifying, quantifying and governing the exceptions quietly draining capacity and profit. The post The Costs You Can’t See in Packaged Goods Supply Chains appeared first on FreightWaves .",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}