{
  "id": 12496118,
  "title": "CarMax Lets AI Take the Call, Not the Sale",
  "url": "https://urgent.news/2026/10/06/carmax-lets-ai-take-the-call-not-the-sale",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-06T23:30:07.000Z",
  "source": {
    "name": "PYMNTS",
    "slug": "pymnts",
    "url": "https://www.pymnts.com/news/artificial-intelligence/2026/carmax-lets-ai-take-the-call-not-the-sale/"
  },
  "original_language": "en",
  "account": null,
  "summary": "A shopper who calls a CarMax store to ask about hours or whether a car is still on the lot now reaches an artificial intelligence agent first. The agent asks clarifying questions, answers what it can and hands the rest to an associate. CarMax has scaled that AI voice technology to every inbound call. The […] The post CarMax Lets AI Take the Call, Not the Sale appeared first on PYMNTS.com .",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}