{
  "id": 12374891,
  "title": "Singapore TikToker finds man who helped her at JB Customs after she ran into problems with VEP",
  "url": "https://urgent.news/2026/10/06/singapore-tiktoker-finds-man-who-helped-her-at-jb-customs-after-she",
  "topic": "world",
  "section": "World",
  "published": "2026-10-06T10:33:13.000Z",
  "source": {
    "name": "The Independent Singapore",
    "slug": "the-independent-singapore",
    "url": "https://theindependent.sg/singapore-tiktoker-finds-man-who-helped-her-at-jb-customs-after-she-ran-into-problems-with-vep"
  },
  "original_language": "en",
  "account": "A Singaporean woman driving to Johor Bahru faced unexpected trouble at the customs checkpoint when her Vehicle Entry Permit (VEP) machine failed to read her vehicle. In a TikTok post on October 5, Hannah Cyh (@hannah.cyh) recounted her ordeal at the Customs, Immigration and Quarantine (CIQ) complex near 4:30 pm. Hannah, who was driving with her family for the first time, learned that she needed to use a physical card if the VEP system didn't work. She attempted to pay with her Touch ’n Go card but was unable to find it in her possession. Hannah then asked other vehicles if they had a card to lend her, only to be met with no help and officers who didn't offer a solution. That's when a kind gentleman stepped in, offering to use his card for the payment. Hannah gratefully accepted, though she couldn't repay him immediately due to the crowd at the complex. She hopes to find him again and expressed her gratitude to anyone who may know him. Fortunately, a commenter revealed that the car owner was their brother, and Hannah confirmed that she had found her rescuer. She expressed her heartfelt thanks to the kind family, wishing them happiness, good health, and many wonderful things in life.",
  "summary": "SINGAPORE: A woman from Singapore who could not get through customs en route to Johor Bahru as a Vehicle Entry Permit (VEP) machine failed to read her vehicle was unexpectedly helped out by a man whom she hopes to find again. In a TikTok post on Oct 5, Hannah Cyh (@hannah.cyh) wrote that on the day before, she and her family were at the Customs, Immigration and Quarantine (CIQ) complex at around…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}