{
  "id": 12359272,
  "title": "UAE citizens 'most satisfied' globally with digital government services",
  "url": "https://urgent.news/2026/10/06/uae-citizens-most-satisfied-globally-with-digital-government-services-12359272",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-06T10:41:45.000Z",
  "source": {
    "name": "The National UAE",
    "slug": "the-national-uae",
    "url": "https://www.thenationalnews.com/future/technology/2026/10/06/uae-citizens-most-satisfied-globally-with-digital-government-services/"
  },
  "original_language": "en",
  "account": "The United Arab Emirates (UAE) has topped a global study on citizen satisfaction with digital government services, according to a report released at the AI Everything summit in Abu Dhabi. Nearly 90% of respondents rated the UAE's digital services as \"highly\" satisfactory, surpassing 43 other countries, including the United States. The survey, based on around 48,500 responses, also found that the UAE leads in the use of digital government services, with 53% of respondents reporting a better experience online compared to private-sector interactions. The Gulf region, represented by the UAE, Saudi Arabia, and Qatar, was the only surveyed region where a majority of citizens found government services superior to private sector services. Rami Mourtada, a partner and director at Boston Consulting Group (BCG), noted that the UAE's strong digital government experience is a result of years of investment in accessible, seamless, and responsive public services. The report also highlighted that Gulf citizens are increasingly neutral towards AI, with 53% of UAE respondents believing its benefits outweigh the risks, compared to 27% in Europe, 30% in North America, 37% in the Asia-Pacific, and 36% globally. Additionally, the Gulf is the most receptive to AI-powered government interactions, with almost 80% of citizens open to such engagements, compared to 66% globally. Mourtada emphasized that governments should leverage this foundation to develop more AI-enabled experiences and process re-engineering, ensuring quality and convenience. As the UAE prepares for the future, the adoption of AI and related technologies is seen as a priority, aiming to provide seamless, secure, and cost-effective government services while fostering entrepreneurship and attracting investment to accelerate the AI agenda.",
  "summary": "The UAE has been ranked top globally in a new study on citizen satisfaction with digital government services, which are expected to lay a “strong foundation” for the next phase of services powered by artificial intelligence . Nearly 90 per cent of respondents to the Boston Consulting Group survey rated those services “highly” in the Emirates to outperform 43 other countries, the US consultancy…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "The National Business",
        "title": "UAE citizens 'most satisfied' globally with digital government services",
        "url": "https://urgent.news/2026/10/06/uae-citizens-most-satisfied-globally-with-digital-government-services",
        "published": "2026-10-06T10:41:45.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}