{
  "id": 12346074,
  "title": "Spectranet Marks Customer Service Week, Expands Home Fiber and Launches New Website",
  "url": "https://urgent.news/2026/10/06/spectranet-marks-customer-service-week-expands-home-fiber-and",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-06T09:32:53.000Z",
  "source": {
    "name": "Nairametrics",
    "slug": "nairametrics",
    "url": "https://nairametrics.com/2026/10/06/spectranet-marks-customer-service-week-expands-home-fiber-and-launches-new-website/"
  },
  "original_language": "en",
  "account": "As the world commemorates Customer Service Week 2026, Nigeria's leading ISP, Spectranet, is reaffirming its dedication to putting customers first. In line with this year's theme, \"The Extra Mile,\" Spectranet is showcasing its service improvements across infrastructure, digital payments, cybersecurity, and self-service capabilities. The company unveiled its newly redesigned, easy-to-navigate website at spectranet.com.ng, offering users a smoother, more efficient digital experience for managing accounts, exploring services, and reaching out for support. Spectranet has also stepped up its game with an enhanced Spectranet Home Fiber network, promising lightning-fast speeds, seamless streaming, and smooth operation for remote work and learning. The new network aims to eliminate frustrating buffering and ensure high-quality connectivity for Nigerian households. Spectranet's Chief Operating Officer, Mr. Sumit Gambhir, emphasized that true customer experience must be embedded in every touchpoint and not just be a departmental focus. He highlighted that customer service extends beyond handling issues to the proactive measures the company takes to enhance subscribers' journey. To achieve this, Spectranet has streamlined its payment system with secure, automated options for hassle-free subscriptions and renewals. Spectranet encourages everyone to try their upgraded network and experience the brand's unique value for money, with promotions like the \"Double Your Data (DYD)\" offer and a free nine-hour night browsing window from 11:00 PM to 8:00 AM. Gambhir expressed gratitude to the company's employees who contribute to delivering exceptional customer service and reiterated Spectranet's commitment to continuous innovation and improvement in home connectivity.",
  "summary": "As the global community celebrates Customer Service Week 2026, Nigeria’s leading Internet Service Provider Spectranet has reaffirmed its commitment to placing customers at the centre of its business operations as it embarks on the next chapter of its 15-year journey.In alignment with this year’s global theme, “The Extra Mile,” Spectranet is leveraging the occasion to […] The post Spectranet Marks…",
  "key_points": [
    "Spectranet celebrates Customer Service Week 2026, focusing on 'The Extra Mile'",
    "Launches new website spectranet.com.ng for smoother digital experience",
    "Expands Home Fiber network for faster speeds and seamless streaming"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}