{
  "id": 12338773,
  "title": "The Person on the Other End of the Line",
  "url": "https://urgent.news/2026/10/06/the-person-on-the-other-end-of-the-line",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-06T07:29:21.000Z",
  "source": {
    "name": "BusinessDay Nigeria",
    "slug": "businessday-nigeria",
    "url": "https://businessday.ng/brands-advertising/article/the-person-on-the-other-end-of-the-line/"
  },
  "original_language": "en",
  "account": null,
  "summary": "This Customer Service Week, the extra mile starts with something simpler: making sure that when a customer, caller, or visitor read more The Person on the Other End of the Line",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Daily Trust",
        "title": "The Person on the Other End of the Line",
        "url": "https://urgent.news/2026/10/05/the-person-on-the-other-end-of-the-line",
        "published": "2026-10-05T18:59:01.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}