{
  "id": 12258783,
  "title": "Nur Ahmad Faiz is a man on a Misi",
  "url": "https://urgent.news/2026/10/05/nur-ahmad-faiz-is-a-man-on-a-misi-12258783",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-05T23:30:00.000Z",
  "source": {
    "name": "Free Malaysia Today",
    "slug": "free-malaysia-today-freemalays",
    "url": "https://www.freemalaysiatoday.com/category/leisure/2026/10/06/nur-ahmad-faiz-is-a-man-on-a-misi"
  },
  "original_language": "en",
  "account": "Nur Ahmad Faiz Azmi's journey from a clothing-printing entrepreneur to the creator of Misi Delivery is a tale of perseverance and innovation. During the pandemic, while listening to complaints from food delivery riders and merchants, Faiz envisioned a solution to their struggles. Initially, building the app took him about a month, but convincing people to use it proved to be a significant challenge, taking another eight months. Reluctant to disclose the exact cost, Faiz invested around RM30,000 of his own money towards its development, which included learning to code through online resources.\n\nThe app initially struggled to gain traction, despite Faiz's expectation that his existing social media presence would attract users. However, when the first order arrived in Puncak Alam, he personally delivered it, marking a crucial milestone. This experience not only confirmed the functionality of the system but also provided him with the confidence needed to expand the service.\n\nPresently, Misi Delivery boasts approximately 200,000 registered vendors and 40,000 riders across several states, including the Klang Valley, Perlis, Perak, and Labuan. What sets Misi apart from larger delivery platforms is its unique business model. Merchants are not charged a commission per order, and riders are paid based on the distance traveled. Customers, on the other hand, pay a service fee per order. This approach has proven successful, as evidenced by a nasi katok seller in Labuan who reported receiving over 3,000 orders monthly through the app, a testament to the platform's impact.\n\nEstablishing Misi Delivery also meant entering an industry he was unfamiliar with, leading to skepticism from others. However, Faiz remained committed to refining and expanding the service. Today, the platform is managed by a team of 14 individuals, and it has begun to expand beyond food delivery to include services from various tradespeople such as electricians, plumbers, and air-conditioning installers. For Faiz, the early months of uncertainty were the most formative, teaching him that building something is just the beginning; earning trust and engagement from users is the true challenge.",
  "summary": "The founder of a delivery app had no coding background, RM30,000 of his own money on the line, and an eight-month wait before the first customer arrived.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Free Malaysia Today",
        "title": "Nur Ahmad Faiz is a man on a Misi",
        "url": "https://urgent.news/2026/10/05/nur-ahmad-faiz-is-a-man-on-a-misi",
        "published": "2026-10-05T23:30:00.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}