{
  "id": 11798304,
  "title": "Suppressing the email when Jira Automation adds a comment (and why sendNotifications does nothing)",
  "url": "https://urgent.news/2026/10/03/suppressing-the-email-when-jira-automation-adds-a-comment-and-why",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-03T23:50:35.000Z",
  "source": {
    "name": "Dev.to",
    "slug": "dev-to",
    "url": "https://dev.to/mihai_leanzero/suppressing-the-email-when-jira-automation-adds-a-comment-and-why-sendnotifications-does-nothing-1pc5"
  },
  "original_language": "en",
  "account": "Key takeaways:\n- The sendNotifications parameter is not a part of the Jira Automation Comment action, so it has no effect.\n- The exportable key for sendNotifications is stored in the automation rule, but it is not actually used.\n- The Jira comment REST endpoint ignores any unknown parameters silently.\n- The notifyUsers parameter does exist for Edit issue, Update comment, and worklog endpoints, but not for Add comment.\n- Sending a value for a non-existent parameter does not indicate whether your account can use it; that depends on separate permission gates.\n- The email suppression issue was verified on a live Jira Cloud site, but no API reports whether it worked or not.\n- An Atlassian Community member reported the issue correctly, but it still did not work even after following all the steps.\n- The flag does nothing because it is not a parameter of the comment action, and the automation engine does not look at it.\n- The issue was first reported in AUTO-602 on 2 August 2026, and it remains unresolved six years later with over 1,000 votes.",
  "summary": "Suppressing the email when Jira Automation adds a comment (and why sendNotifications does nothing) Key takeaways sendNotifications is not a parameter of the automation Comment action, so nothing reads it. Your export proves the key is stored; your inbox proves it is not used. The Jira comment REST endpoint ignores unknown keys silently. I posted sendNotifications, notifyUsers and…",
  "key_points": [
    "The sendNotifications parameter is absent from the Jira Automation Comment action.",
    "The automation engine ignores unknown parameters in the Jira comment REST endpoint.",
    "The email suppression issue persists unresolved since 2 August 2026."
  ],
  "editors_take": "The sendNotifications flag in Jira Automation rules has no effect because it is not a valid parameter for the Comment action, rendering it useless for controlling email notifications.",
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}