{
  "id": 11782512,
  "title": "Crash investigators check 800 motor cases yearly",
  "url": "https://urgent.news/2026/10/03/crash-investigators-check-800-motor-cases-yearly",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-03T22:21:56.000Z",
  "source": {
    "name": "New Straits Times",
    "slug": "new-straits-times",
    "url": "https://www.nst.com.my/news/nst-special/2026/10/1547037/crash-investigators-check-800-motor-cases-yearly"
  },
  "original_language": "en",
  "account": "The loss-adjusting firm General Adjustment Expertise Sdn Bhd handles over 800 motor insurance claim investigations nationwide each year. Investigation manager Jegatheesan Balakrishnan stated that despite technological advancements, field checks remain crucial in identifying fraudulent motor insurance claims. Each investigator manages around 65 motor cases per month, with 8 to 10 of these cases involving false or exaggerated claims. The team comprises 16 investigators, including four who specialize in car accident investigations and 12 who handle bodily injury claims. These cases include fraudulent or staged damage, ranging from simple incidents involving false police reports to complex, staged multi-vehicle collisions. In simple cases, motorists often hit obstacles such as metal railings or trees and later file false reports claiming their vehicles were struck by other vehicles. More complicated setups involve syndicates or third parties deliberately staging accidents using pre-damaged or mechanically defective vehicles to file fraudulent claims. Some workshops contribute to fraudulent claims by adding old, pre-existing damage to a single front-end collision claim. Investigators regularly visit accident scenes to better understand incidents and verify impact measurements against vehicle damage, check surroundings, inspect CCTV footage, and interview nearby residents or business operators. Modern vehicle technology, like post-crash assistance systems and dashcams, provides crucial objective evidence. However, artificial intelligence poses new challenges as it makes evidence easier to tamper with, including manipulated scene photographs and falsified timestamps. Investigative techniques like taking statements, conducting interviews, and detailed chronological cross-checking are essential to detect and prevent fraudulent motor insurance claims.",
  "summary": "KUALA LUMPUR: Field checks remain the most vital tool in detecting fraudulent motor insurance claims despite advancing technology, said a loss-adjusting firm that handles over 800 cases nationwide every year.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "New Straits Times",
        "title": "Crash investigators check 800 motor cases yearly",
        "url": "https://urgent.news/2026/10/04/crash-investigators-check-800-motor-cases-yearly",
        "published": "2026-10-04T00:30:59.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}