{
  "id": 11745083,
  "title": "Apple Confirms iPhone 18 Pro Max AT&T Cellular Issues, Affected Devices Require Hardware Replacement",
  "url": "https://urgent.news/2026/10/03/apple-confirms-iphone-18-pro-max-at-t-cellular-issues-affected",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-03T18:21:14.000Z",
  "source": {
    "name": "Daring Fireball",
    "slug": "daring-fireball",
    "url": "https://9to5mac.com/2026/10/02/apple-confirms-iphone-18-pro-max-att-cellular-issues-affected-devices-require-hardware-replacement/"
  },
  "original_language": "en",
  "account": "Apple has confirmed a problem affecting a limited number of iPhone 18 Pro Max devices on the AT&T cellular network. These affected units may lose service and be unable to make calls. The company has issued iOS 27.0.1 and a carrier settings update to prevent this issue. Users with a software update should not expect service restoration. Those who have already lost service will need a hardware replacement from Apple or AT&T, or should visit an Apple Store or AT&T location. The problem is not impacting all iPhone 18 Pro Max users on AT&T, but rather a small percentage. It appears to be related to the Qualcomm cellular modem in these devices and the network compatibility with AT&T.",
  "summary": "In a statement to 9to5Mac, Apple said: We have identified an issue affecting a small number of iPhone 18 Pro Max users on the AT&T network that may cause a device to lose service and be unable to make calls. We released iOS 27.0.1 earlier this week and strongly encourage all iPhone 18 Pro Max users to update now, and are also issuing a carrier settings update today. These updates together are…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 4,
    "also_reported_by": [
      {
        "outlet": "Mashable",
        "title": "Some iPhone 18 Pro and Max users say the devices color is already fading",
        "url": "https://urgent.news/2026/10/02/some-iphone-18-pro-and-max-users-say-the-devices-color-is-already",
        "published": "2026-10-02T09:00:00.000Z"
      },
      {
        "outlet": "9to5Mac",
        "title": "AT&T claims iOS 27.0.1 fixes iPhone 18 Pro Max cellular issues, but users disagree",
        "url": "https://urgent.news/2026/10/02/at-t-claims-ios-27-0-1-fixes-iphone-18-pro-max-cellular-issues-but",
        "published": "2026-10-02T12:27:29.000Z"
      },
      {
        "outlet": "Daily Times",
        "title": "iPhone 18 Pro Max users report cellular problems",
        "url": "https://urgent.news/2026/10/02/iphone-18-pro-max-users-report-cellular-problems",
        "published": "2026-10-02T18:19:44.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}