{
  "id": 11702326,
  "title": "Apple will replace iPhone 18 Pro Max devices with AT&T connection issues",
  "url": "https://urgent.news/2026/10/03/apple-will-replace-iphone-18-pro-max-devices-with-at-t-connection",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-03T14:21:41.000Z",
  "source": {
    "name": "Mashable",
    "slug": "mashable",
    "url": "https://mashable.com/tech/apple-replacing-iphone-18-pro-max-cell-service-issues"
  },
  "original_language": "en",
  "account": "A hardware fault in a limited number of iPhone 18 Pro Max devices has left AT&T subscribers disconnected from their mobile services and may continue to affect all users on the carrier. Apple confirmed the issue in a statement to 9to5Mac on October 2, stating that the problem caused devices to lose service and prevent calling. Users have been experiencing intermittent connectivity problems since the phone's release, with some devices getting stuck in a data-less SOS mode. AT&T notified customers of potential service disruptions, advising them to update to the latest iOS, but many still faced service outages. The issue might be linked to the new phone's Qualcomm modem, a distinct feature in the U.S.-based Max model. The iPhone 18 Pro, iPhone Duo, and non-U.S. Max models employ Apple's C2 modem. If service has been lost, affected users can request a hardware replacement by contacting Apple or AT&T customer support, or visit an Apple or AT&T store for assistance. Users still on AT&T service should update their phone's software as soon as possible. Apple asserts that updating to iOS 27.0.1 will reduce the likelihood of service disruptions, though it won't restore service that has already been lost. The company also rolled out an additional carrier update for AT&T customers, which will be automatically installed within 14 days, or can be manually updated through the device's settings menu.",
  "summary": "iPhone 18 Pro Max owners on AT&T cell plans need to update their devices or risk losing service, as the company flags hardware issues on the new model.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 4,
    "also_reported_by": [
      {
        "outlet": "Mashable",
        "title": "Some iPhone 18 Pro and Max users say the devices color is already fading",
        "url": "https://urgent.news/2026/10/02/some-iphone-18-pro-and-max-users-say-the-devices-color-is-already",
        "published": "2026-10-02T09:00:00.000Z"
      },
      {
        "outlet": "9to5Mac",
        "title": "AT&T claims iOS 27.0.1 fixes iPhone 18 Pro Max cellular issues, but users disagree",
        "url": "https://urgent.news/2026/10/02/at-t-claims-ios-27-0-1-fixes-iphone-18-pro-max-cellular-issues-but",
        "published": "2026-10-02T12:27:29.000Z"
      },
      {
        "outlet": "Daily Times",
        "title": "iPhone 18 Pro Max users report cellular problems",
        "url": "https://urgent.news/2026/10/02/iphone-18-pro-max-users-report-cellular-problems",
        "published": "2026-10-02T18:19:44.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}