{
  "id": 11600340,
  "title": "Meta akui kesilapan teknikal antara punca akaun WhatsApp pengguna sah digantung",
  "url": "https://urgent.news/2026/10/03/meta-akui-kesilapan-teknikal-antara-punca-akaun-whatsapp-pengguna-sah-11600340",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-03T03:04:48.000Z",
  "source": {
    "name": "Free Malaysia Today",
    "slug": "free-malaysia-today",
    "url": "https://www.freemalaysiatoday.com/category/bahasa/tempatan/2026/10/03/meta-akui-kesilapan-teknikal-antara-punca-akaun-whatsapp-pengguna-sah-digantung"
  },
  "original_language": "en",
  "account": "Direktar Komunikasi dan Multimedia Malaysia (SKMM) has pressed Meta to improve the appeal and recovery process for user accounts, so that WhatsApp users receive clear and timely notifications about actions taken against their accounts. Malaysia's Communications and Multimedia Commission (SKMM) has admitted a technical failure in their system leading to legitimate WhatsApp users being wrongly suspected of rule violations and subsequently having their accounts suspended. The SKMM mentioned this mistake was confirmed in over half of the first batch it submitted to Meta for review. Meta has acknowledged the technical glitch causing legitimate user activity to be wrongly classified as a rule violation. In a statement, SKMM had previously said it was investigating a complaint and suspension of WhatsApp accounts. They also requested Meta to provide clarification. The SKMM added that Meta also confirmed the technical issue was addressed by the end of September, while the legitimate accounts affected were proactively restored. This also included some accounts that hadn't filed an appeal with WhatsApp. Meta also confirmed there were no changes to WhatsApp's enforcement standards or terms of service, they explained not all account suspensions were due to technical glitches. Other factors include reused phone numbers linked to suspended accounts, spam or scam activities, and patterns of use identified by WhatsApp's security system. For business accounts, SKMM said Meta notified message dispatch without consent or in large quantities, especially to non-friends, as spam activity. Business users were advised to get consent from recipients before sending bulk messages, SKMM said. The SKMM asked Meta to improve the appeal and recovery process for accounts so users receive clear notifications, status updates, and information on the action taken. Users also advised to use WhatsApp's official appeal and support channels to regain access to their suspended accounts.",
  "summary": "SKMM berkata kesilapan itu dikenal pasti dalam lebih separuh kes bagi kumpulan pertama yang dirujuk kepada syarikat teknologi berkenaan.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 4,
    "also_reported_by": [
      {
        "outlet": "Bernama",
        "title": "General : Meta Admits Technical Error Affected Some WhatsApp Accounts - MCMC",
        "url": "https://urgent.news/2026/10/03/general-meta-admits-technical-error-affected-some-whatsapp-accounts",
        "published": "2026-10-03T02:22:40.000Z"
      },
      {
        "outlet": "Free Malaysia Today",
        "title": "Meta akui kesilapan teknikal antara punca akaun WhatsApp pengguna sah digantung",
        "url": "https://urgent.news/2026/10/03/meta-akui-kesilapan-teknikal-antara-punca-akaun-whatsapp-pengguna-sah",
        "published": "2026-10-03T03:04:48.000Z"
      },
      {
        "outlet": "Malay Mail",
        "title": "MCMC: Meta confirms technical error wrongfully suspended WhatsApp accounts in Malaysia",
        "url": "https://urgent.news/2026/10/03/mcmc-meta-confirms-technical-error-wrongfully-suspended-whatsapp",
        "published": "2026-10-03T03:52:34.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}