{
  "id": 11580357,
  "title": "iPhone 18 Pro Max can’t call or text on AT&T? Apple will replace it for free",
  "url": "https://urgent.news/2026/10/03/iphone-18-pro-max-cant-call-or-text-on-at-t-apple-will-replace-it-for",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-03T01:43:56.000Z",
  "source": {
    "name": "ZDNet",
    "slug": "zdnet",
    "url": "https://www.zdnet.com/tech/iphone-18-pro-max-att-no-service-free-replacement/"
  },
  "original_language": "en",
  "account": "iPhone 18 Pro Max users on AT&T are experiencing a service issue where their phones cannot make calls, send texts, or use mobile data. Two new software updates from Apple, iOS 27.0.1 and a carrier settings update, have been released to prevent this problem. However, these updates will not restore service to devices that have already been affected. Apple and AT&T have not yet pinpointed the cause, but it may be related to the phone's cellular hardware. The iPhone 18 Pro Max uses Qualcomm's Snapdragon X80 modem, while other models may have a different modem. Apple will replace affected devices for free. Owners experiencing the issue should install the updates and contact Apple or AT&T for a replacement.",
  "summary": "Some iPhone 18 Pro Max phones on AT&T are stuck in SOS mode. Two updates can prevent it, but affected phones need replacing.",
  "key_points": [
    "iPhone 18 Pro Max users on AT&T face service issue",
    "Two software updates from Apple released to prevent problem",
    "Apple will replace affected devices for free"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "CNET",
        "title": "iPhone 18 Pro Max Can’t Make a Call on AT&T? Apple Says It Will Replace It for Free",
        "url": "https://urgent.news/2026/10/02/iphone-18-pro-max-cant-make-a-call-on-at-t-apple-says-it-will-replace",
        "published": "2026-10-02T22:37:43.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}