{
  "id": 11551472,
  "title": "iPhone 18 Pro Max Can’t Make a Call on AT&T? Apple Says It Will Replace It for Free",
  "url": "https://urgent.news/2026/10/02/iphone-18-pro-max-cant-make-a-call-on-at-t-apple-says-it-will-replace",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-02T22:37:43.000Z",
  "source": {
    "name": "CNET",
    "slug": "cnet",
    "url": "https://www.cnet.com/tech/mobile/iphone-18-pro-max-att-cant-make-call-free-replacement/"
  },
  "original_language": "en",
  "account": "Some owners of Apple's new iPhone 18 Pro Max may be encountering a crucial issue: the device is unable to make calls on AT&T's network. This problem also prevents users from dialing 911 in emergencies. Apple has promised to replace affected phones for free. Those experiencing the issue are advised to update to iOS 27.0.1 and install the carrier-settings patch that Apple released on Friday. However, this may not resolve the problem for owners already facing difficulties. Apple Support and AT&T should be contacted for further assistance. The issue appears to be limited to iPhone 18 Pro Max models on AT&T's network. T-Mobile and Verizon have not reported similar problems.",
  "summary": "A software and carrier settings update should prevent future problems, but people who have been affected will need a replacement phone.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "ZDNet",
        "title": "iPhone 18 Pro Max can’t call or text on AT&T? Apple will replace it for free",
        "url": "https://urgent.news/2026/10/03/iphone-18-pro-max-cant-call-or-text-on-at-t-apple-will-replace-it-for",
        "published": "2026-10-03T01:43:56.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}