{
  "id": 11523449,
  "title": "Apple confirms iPhone 18 Pro Max AT&T cellular issues, affected devices require hardware replacement",
  "url": "https://urgent.news/2026/10/02/apple-confirms-iphone-18-pro-max-at-t-cellular-issues-affected",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-02T20:47:02.000Z",
  "source": {
    "name": "9to5Mac",
    "slug": "9to5mac",
    "url": "https://9to5mac.com/2026/10/02/apple-confirms-iphone-18-pro-max-att-cellular-issues-affected-devices-require-hardware-replacement/"
  },
  "original_language": "en",
  "account": "Apple has acknowledged a problem affecting a \"small number\" of iPhone 18 Pro Max devices on the AT&T network, causing these devices to lose cellular service. Apple has issued software and carrier updates to try to prevent this issue from happening again, but for devices that have already lost service, the company states that a hardware replacement is necessary. Apple has released iOS 27.0.1 and is pushing a carrier settings update, which users can manually download. These updates are intended to help stop the problem from recurring. However, the software updates cannot restore service for devices that have already been affected. To get service back, iPhone 18 Pro Max users should contact Apple Support or AT&T, or bring their device to an Apple Store or AT&T location for a hardware replacement. The connectivity issue doesn't impact all iPhone 18 Pro Max users on AT&T. For those affected, an \"SOS\" symbol appears in the iPhone's status bar, indicating the inability to make calls, send texts, or access data.",
  "summary": "Apple has confirmed an issue causing a “small number” of iPhone 18 Pro Max devices on AT&T to lose cellular service. Apple released software and carrier updates to prevent the issue from occurring, but the company tells 9to5Mac that affected devices that have already lost service will require a hardware replacement. more…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 4,
    "also_reported_by": [
      {
        "outlet": "Mashable",
        "title": "Some iPhone 18 Pro and Max users say the devices color is already fading",
        "url": "https://urgent.news/2026/10/02/some-iphone-18-pro-and-max-users-say-the-devices-color-is-already",
        "published": "2026-10-02T09:00:00.000Z"
      },
      {
        "outlet": "9to5Mac",
        "title": "AT&T claims iOS 27.0.1 fixes iPhone 18 Pro Max cellular issues, but users disagree",
        "url": "https://urgent.news/2026/10/02/at-t-claims-ios-27-0-1-fixes-iphone-18-pro-max-cellular-issues-but",
        "published": "2026-10-02T12:27:29.000Z"
      },
      {
        "outlet": "Daily Times",
        "title": "iPhone 18 Pro Max users report cellular problems",
        "url": "https://urgent.news/2026/10/02/iphone-18-pro-max-users-report-cellular-problems",
        "published": "2026-10-02T18:19:44.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}