{
  "id": 11514131,
  "title": "iPhone 18 Pro Max stuck in SOS mode? Try AT&T’s urgent fix ASAP",
  "url": "https://urgent.news/2026/10/02/iphone-18-pro-max-stuck-in-sos-mode-try-at-ts-urgent-fix-asap",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-02T19:40:38.000Z",
  "source": {
    "name": "ZDNet",
    "slug": "zdnet",
    "url": "https://www.zdnet.com/tech/iphone-18-pro-max-att-call-text-sos-issue-update-fix/"
  },
  "original_language": "en",
  "account": "The iPhone 18 Pro Max, the top-tier model in Apple's latest iPhone 18 series, is experiencing connectivity issues with the AT&T network since its debut. Users have reported that their iPhones randomly enter SOS mode, making it difficult to make calls, send texts, access data, or even contact emergency services. This problem is not affecting other models in the iPhone 18 series, leading some to believe it may be related to the Qualcomm modem used in the iPhone 18 Pro Max. AT&T has issued a warning to affected customers, urging them to update their devices to iOS 27.0.1 as soon as possible. Apple has released this update to address a freezing issue, a Face ID glitch, and several minor problems, but its description does not mention the AT&T connectivity problems. Despite the update's limited mention of network issues, applying iOS 27.0.1 may resolve the connectivity problems for some users. However, not all users have seen improvement after the update, as reported on Reddit forums. AT&T's spokesperson stated that they are working closely with Apple to resolve the issue, emphasizing the importance of maintaining uninterrupted connectivity. Those still experiencing problems can seek additional support at an AT&T or Apple store.",
  "summary": "Some iPhone 18 Pro Max users can’t call or text, and AT&T is telling them to update today.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 3,
    "also_reported_by": [
      {
        "outlet": "AppleInsider",
        "title": "Optimistic AT&T tells iPhone 18 Pro Max iOS 27.0.1 update will fix call problems",
        "url": "https://urgent.news/2026/10/02/optimistic-at-t-tells-iphone-18-pro-max-ios-27-0-1-update-will-fix",
        "published": "2026-10-02T11:37:12.000Z"
      },
      {
        "outlet": "Fast Company",
        "title": "AT&T issues urgent warning to some iPhone 18 Pro Max owners to update their software right away",
        "url": "https://urgent.news/2026/10/02/at-t-issues-urgent-warning-to-some-iphone-18-pro-max-owners-to-update",
        "published": "2026-10-02T14:41:00.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}