{
  "id": 11477043,
  "title": "AT&T on iPhone 18 Pro Max Issues: 'We Are Working With Apple'",
  "url": "https://urgent.news/2026/10/02/at-t-on-iphone-18-pro-max-issues-we-are-working-with-apple",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-02T16:18:55.000Z",
  "source": {
    "name": "MacRumors",
    "slug": "macrumors",
    "url": "https://www.macrumors.com/2026/10/02/att-statement-on-iphone-18-pro-max-issues/"
  },
  "original_language": "en",
  "account": "AT&T has disclosed that it is collaborating with Apple to resolve cellular problems affecting a small number of iPhone 18 Pro Max devices. The software update released by Apple aims to address issues that may impact calls, data, texts, and 911 calls. AT&T advises customers with affected iPhones to update their devices to the latest software version available. The company emphasizes its commitment to ensuring customers maintain connectivity when necessary. Affected users experience difficulties connecting to the AT&T network, often leading devices into SOS mode. The root cause remains unconfirmed, and Apple has yet to comment on the matter. The issue, first reported since the iPhone 18 Pro Max's September 18 launch, primarily impacts U.S. versions equipped with a Qualcomm cellular modem. AT&T has sent texts to customers urging immediate updates to iOS 27.0.1, although the update does not appear to resolve the problems, as per comments from affected users. An internal email suggests the guidance is to mitigate future impacts, though its effectiveness is uncertain. Apple's iOS 27.0.1 release notes mention bug fixes, including a Face ID issue on iPhone 18 Pro models. A Reddit-shared email noted that replacement devices may be available at Apple or AT&T stores, though some customers claim their warranty replacement requests were denied. This widespread issue highlights the importance of Apple and AT&T communicating effectively to address and resolve the problem. iPhone 18 Pro Max users should be aware that the standard 14-day return window under Apple's policy ends today, as the device was launched recently. While Apple typically resolves such issues through software updates, hardware problems are less common. Apple may launch a free repair program, as they sometimes do in such cases. The report will provide further updates as more information becomes available.",
  "summary": "In a statement shared with MacRumors today, AT&T said it is \"working with Apple\" to resolve iPhone 18 Pro Max cellular issues. \"Apple has released a software update to address an issue that may affect calls, data, texts, and 911 calls on a small number of Apple iPhone 18 Pro Max phones,\" an AT&T spokesperson said. \"AT&T customers with an iPhone 18 Pro Max should update their phones now to the…",
  "key_points": [
    "AT&T collaborating with Apple to fix iPhone 18 Pro Max cellular issues",
    "Software update aims to resolve call, data, text, and 911 call problems",
    "Issue primarily affects U.S. Qualcomm cellular modem versions"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}