{
  "id": 11431926,
  "title": "AI hallucinations are making entitled customers even worse",
  "url": "https://urgent.news/2026/10/02/ai-hallucinations-are-making-entitled-customers-even-worse",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-02T12:00:00.000Z",
  "source": {
    "name": "The Verge",
    "slug": "the-verge",
    "url": "https://www.theverge.com/report/1002963/ai-hallucinations-customer-service-jobs-agents"
  },
  "original_language": "en",
  "account": null,
  "summary": "Madison, a server in New York City, greets every table by asking about each diner's allergies. Lately, there have been some close calls. \"Sometimes people will tell me they have a shellfish allergy, and I'll come back, and they won't ask me any questions,\" says Madison, who asked that her last name be withheld to […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}