{
  "id": 11431774,
  "title": "JPJ To Suspend MyEG, Zetrix AI Services From 5 October 2026",
  "url": "https://urgent.news/2026/10/02/jpj-to-suspend-myeg-zetrix-ai-services-from-5-october-2026",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-02T11:28:12.000Z",
  "source": {
    "name": "Lowyat.NET",
    "slug": "lowyat-net",
    "url": "https://www.lowyat.net/2026/406208/jpj-suspend-myeg-zetrix-ai-5-oct-2026/"
  },
  "original_language": "en",
  "account": "The Road Transport Department (JPJ) will suspend services provided by MyEG Sdn Bhd and Zetrix AI Bhd, both part of the MYEG Group, starting at 12:01am on 5 October 2026. This decision follows a review of the companies' adherence to the terms and conditions of their agreements, which revealed unmet or unresolved obligations. JPJ director-general Datuk Aedy Fadly Ramli stated that all JPJ services previously offered through MyEG Group channels will be suspended from that date. The agency will continue providing services through its official and alternative channels. Bookings for the computerised driving theory test (KPP01) made before the suspension date will remain valid, but new bookings will need to be made directly at KPP test centres located at driving institutes throughout the country. Non-Malaysians needing to pay traffic summonses at the Malaysia-Singapore border will have payment facilities available at the Sultan Abu Bakar Complex and Bangunan Sultan Iskandar in Johor, operating from 8am to 10pm. The public is advised to utilize official JPJ channels to ensure smooth and secure transactions. Zetrix AI reportedly owes the government over RM200 million for unpaid road taxes, licence renewals, and traffic summonses collected through their contracts with JPJ since May 2023. The company failed to remit the collected funds, citing official documents seen by the Straits Times. The Transport Ministry is currently considering its next steps regarding the outstanding amount. JPJ's decision to suspend the services was based on compliance with contractual terms and the presence of unresolved obligations, not the reported RM200 million outstanding amount. MyEG Services Bhd has been providing online government services since 2000, including vehicle road tax and insurance renewals through its partnership with JPJ. The company rebranded to Zetrix AI Bhd in July 2025, reflecting its growing focus on blockchain, artificial intelligence, and robotics. Zetrix AI also developed the PMX.AI digital twin of Prime Minister Datuk Seri Anwar Ibrahim, which was launched as a WhatsApp chatbot in July. However, the chatbot was taken offline shortly after its launch for system upgrades and improvements.",
  "summary": "The Road Transport Department (JPJ) will suspend services provided by MyEG Sdn Bhd and Zetrix AI Bhd, both under the MYEG Group, as its collection agents from 12:01am on 5 October 2026. The department said the decision follows a review of the companies’ compliance with the terms and conditions of their agreements, including obligations that […] The post JPJ To Suspend MyEG, Zetrix AI Services…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}