{
  "id": 11402201,
  "title": "What Operationally Consistent Client Service Actually Looks Like",
  "url": "https://urgent.news/2026/10/02/what-operationally-consistent-client-service-actually-looks-like",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-02T09:00:19.000Z",
  "source": {
    "name": "Insurance Journal",
    "slug": "insurance-journal",
    "url": "https://www.insurancejournal.com/blogs/fulcrum/2026/10/02/886314.htm"
  },
  "original_language": "en",
  "account": null,
  "summary": "Client service in insurance gets talked about primarily in terms of relationships. The producer who knows the client’s business. The account manager who picks up the phone. The team that goes the extra mile when something goes wrong. Those things …",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}