{
  "id": 11386044,
  "title": "GCB dedicates October to customer service",
  "url": "https://urgent.news/2026/10/02/gcb-dedicates-october-to-customer-service",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-02T07:28:29.000Z",
  "source": {
    "name": "Ghanaian Times",
    "slug": "ghanaian-times",
    "url": "https://ghanaiantimes.com.gh/gcb-dedicates-october-to-customer-service/"
  },
  "original_language": "en",
  "account": "GCB Bank PLC has expanded its Customer Service Week into a month-long programme during October, under the theme 'The Extra Mile.' The bank, which has served Ghanaians for over seven decades, aims to thank customers for their loyalty and gain insights into areas where service improvements can be made. Managing Director Farihan Alhassan emphasized the importance of trust in the bank's relationship with customers, stating that this October, the bank will dedicate more time to hearing from its customers and understanding how to better serve them. Customer centricity is a core pillar of GCB's strategy, guiding product development and service delivery. The month's activities will take place at branches, in communities, and online, offering customers various opportunities to interact with the bank and share their experiences. Key events include a Customer Town Hall for direct engagement with bank leadership, branch visits by Executives, branch appreciation programmes, customer education sessions, and a GCB Aerobics Fiesta. Cynthia Eyram Ofori-Dwumfuo, the Chief Marketing, Communications, and Customer Experience Officer, highlighted that customer feedback would be central to the month's activities, urging customers to share what is working and where improvements are needed. Customers are encouraged to follow GCB's official channels throughout October for information on the activities and participation.",
  "summary": "GCB Bank PLC has dedicated October to customer appreciation, education and engagement, extending this year’s Customer Service Week into a month-long programme under the global theme: ‘The Extra Mile.’ Having served Ghanaians for more than seven decades, the bank said the Customer Service Month was intended to thank customers for their loyalty, listen to their … The post GCB dedicates October to…",
  "key_points": [
    "GCB Bank extends Customer Service Week to October",
    "Bank aims to thank customers and gather feedback",
    "Activities include town hall, branch visits, and education sessions"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}