{
  "id": 11351927,
  "title": "AT&T Acknowledges iPhone 18 Pro Max Issues: 'Update Immediately'",
  "url": "https://urgent.news/2026/10/02/at-t-acknowledges-iphone-18-pro-max-issues-update-immediately",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-02T03:42:44.000Z",
  "source": {
    "name": "MacRumors",
    "slug": "macrumors",
    "url": "https://www.macrumors.com/2026/10/01/att-acknowledges-iphone-18-pro-max-issues/"
  },
  "original_language": "en",
  "account": "AT&T has informed customers of an issue affecting some iPhone 18 Pro Max devices on its network. Customers are being urged to immediately update their devices to iOS 27.0.1, despite many reporting that this update does not resolve the problem. Reports indicate that thousands of users have experienced cellular issues, including difficulty making calls, sending texts, and accessing data, with some devices entering SOS mode. AT&T advises users to contact their service provider or Apple for assistance. Apple's iOS 27.0.1 update addressed a Face ID issue on the iPhone 18 Pro models, but did not specifically address the AT&T cellular problems. The U.S. version of the iPhone 18 Pro Max is the only new iPhone in the lineup featuring a Qualcomm cellular modem, while other models use Apple's C2 modem. It remains unclear whether this modem issue could be contributing to the reported problems.",
  "summary": "In a text message sent to customers today, AT&T acknowledged that some iPhone 18 Pro Max devices on its network are experiencing cellular issues . AT&T said that customers should immediately update to iOS 27.0.1 , despite the fact that many affected users have said that the update does not resolve the issues. There are now at least thousands of users that have experienced this problem, according…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}