{
  "id": 11296100,
  "title": "Woman loses 20 years of ‘digital memories’ after Meta deletes her accounts",
  "url": "https://urgent.news/2026/10/01/woman-loses-20-years-of-digital-memories-after-meta-deletes-her",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-01T22:30:00.000Z",
  "source": {
    "name": "TechRadar",
    "slug": "techradar",
    "url": "https://www.techradar.com/computing/social-media/it-feels-almost-sick-to-me-meta-deleted-20-years-of-memories-belonging-to-one-woman-then-its-ai-closed-her-case-without-letting-her-appeal"
  },
  "original_language": "en",
  "account": "Meta closed a woman's Facebook and Instagram accounts without warning, erasing 20 years of personal memories, photos, and contacts. Jasmine Ault, the woman affected, struggled to contact Meta's customer service as she was only able to communicate with an AI chatbot. Ault's attempts to resolve the issue were unsuccessful, even after paying for expedited service, leaving her with no recourse but to speak to an AI. She expressed feelings of losing everything in a digital fire, questioning the lack of human support. This incident is not unique, as many have faced similar scenarios where they were banned from Meta's platforms without proper recourse. With the increasing use of AI on these platforms, such cases are likely to continue. Ault emphasized the importance of backing up data to prevent such distressing situations.",
  "summary": "A woman lost 20 years of memories after Meta permanently closed her account and blocked any appeal.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}