{
  "id": 11218551,
  "title": "Your CRM Was Built for a World Before AI. That’s Why Your Agents Keep Failing",
  "url": "https://urgent.news/2026/10/01/your-crm-was-built-for-a-world-before-ai-thats-why-your-agents-keep",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-01T14:46:35.000Z",
  "source": {
    "name": "Inc.",
    "slug": "inc",
    "url": "https://www.inc.com/hillary-remy/crm-technology-ai-chatbots-agents-problems-gartner-study/91412686"
  },
  "original_language": "en",
  "account": null,
  "summary": "In 2025, Gartner projected that more than 40 percent of agentic AI projects would be canceled by the end of 2027.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}