{
  "id": 11143624,
  "title": "Overnight, Meta deleted all her accounts. AI customer service won’t let her reach a human",
  "url": "https://urgent.news/2026/10/01/overnight-meta-deleted-all-her-accounts-ai-customer-service-wont-let",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-01T08:00:00.000Z",
  "source": {
    "name": "CBC Canada",
    "slug": "cbc-canada",
    "url": "https://www.cbc.ca/news/business/meta-accounts-deleted-ai-customer-service-9.7364543"
  },
  "original_language": "en",
  "account": null,
  "summary": "Toronto resident Jasmine Ault says Meta disabled her accounts overnight, without giving her a reason, and that she's been unable to get past their AI chatbots to speak to a human to resolve the error. Experts say without regulation enforcing the right to speak to a human, this will keep happening.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "CBC Business",
        "title": "Overnight, Meta deleted all her accounts. AI customer service won’t let her reach a human",
        "url": "https://urgent.news/2026/10/01/overnight-meta-deleted-all-her-accounts-ai-customer-service-wont-let-11143644",
        "published": "2026-10-01T08:00:00.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}