{
  "id": 11121790,
  "title": "Zeya Health buys ConnectLah to build AI booking rails for clinics",
  "url": "https://urgent.news/2026/10/01/zeya-health-buys-connectlah-to-build-ai-booking-rails-for-clinics",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-01T05:30:19.000Z",
  "source": {
    "name": "e27",
    "slug": "e27",
    "url": "https://e27.co/zeya-health-buys-connectlah-to-build-ai-booking-rails-for-clinics-20261001/"
  },
  "original_language": "en",
  "account": "Zeya Health, a Singapore-based AI startup, has acquired ConnectLah, a clinic automation company that specializes in managing patient communication and booking workflows through WhatsApp. The deal is expected to enhance Zeya Health's patient access platform by integrating ConnectLah's product, technology, and customer relationships.\n\nFounded by Agastya Samat, Zeya Health has seen a remarkable 15-fold revenue growth in the past year. The company currently services healthcare providers across Singapore, Malaysia, Australia, Indonesia, Vietnam, and Cambodia, with an ambition to onboard 1,000 providers by mid-2027.\n\nCurrently, Zeya Health assists clinics and hospitals in managing patient inquiries, bookings, reminders, and follow-ups through messaging and voice channels. With the acquisition of ConnectLah, Zeya Health aims to further develop its \"agentic booking infrastructure,\" which involves creating systems that enable AI agents to perform tasks beyond answering questions. These tasks include understanding patient requests, verifying clinic rules, matching appointments with the right practitioners, interacting with existing healthcare software, and completing bookings without disrupting providers' workflows.\n\nHealthcare booking processes are notoriously complex, particularly in Southeast Asia, where healthcare systems are highly fragmented. Numerous clinics, hospitals, and independent practitioners operate using diverse software systems, communication habits, and administrative processes. Many still heavily rely on WhatsApp, phone calls, and manual coordination, especially in markets where messaging apps are the primary means of engaging with services.\n\nConnectLah's focus on WhatsApp provides Zeya Health with a practical entry point into clinics' existing communication channels. The acquisition allows Zeya Health to leverage workflows that have been tested in real clinic environments. Upon integrating ConnectLah, Zeya Health customers will gain access to a wider range of tools connected to their existing clinic systems.\n\nJules Pereira-Gomes, ConnectLah's founder, will join Zeya Health as a strategic advisor. The transition will focus on tailoring workflows and integrations to suit each provider's unique requirements. As Zeya Health combines its resources with those of ConnectLah, the combined platform has the potential to streamline the often cumbersome healthcare booking process.",
  "summary": "In healthcare, booking an appointment is rarely as simple as finding an empty slot on a calendar. A patient may need a specific doctor, a particular procedure, a referral, a follow-up window, or a clinic that accepts certain rules around timing and availability. Much of this still sits in phone calls, WhatsApp threads and front-desk […] The post Zeya Health buys ConnectLah to build AI booking…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}