{
  "id": 11099416,
  "title": "UGT denuncia a CaixaBank ante la Inspección de Trabajo por no facilitar información sobre su IA",
  "url": "https://urgent.news/2026/10/01/ugt-denuncia-a-caixabank-ante-la-inspeccion-de-trabajo-por-no",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-01T03:30:01.000Z",
  "source": {
    "name": "El Pais Economia",
    "slug": "el-pais-economia",
    "url": "https://elpais.com/economia/2026-10-01/ugt-denuncia-a-caixabank-ante-la-inspeccion-de-trabajo-por-no-facilitar-informacion-sobre-su-ia.html"
  },
  "original_language": "es",
  "account": "The UGT has filed a complaint against CaixaBank with the Labor Inspection for allegedly lacking transparency in sharing information about the implementation of two artificial intelligence (AI) systems, KIRA and Agente RED, with their employees. The central trade union explained that they have repeatedly requested CaixaBank to inform the unions about the data collected by these AI models, the treatment of workers' voices, stored data, access rights, and their potential use for monitoring, comparing, or evaluating employee activity. The union emphasizes that the workers' right to be informed about these AI-related matters is enshrined in various regulations, including the Workers' Statute, the recent royal decree mandating companies to inform about labor conditions, and the General Data Protection Regulation. Despite not receiving a response from the bank, the UGT has filed the complaint with the Labor Inspection. CaixaBank defended itself by stating that their representatives were analyzing UGT's queries and preparing clarifications on the system's operation and scope. They also claimed that this information was already known to the union. Additionally, the bank explained that the AI tools are being developed to assist commercial managers in improving customer service and reducing administrative tasks. The tools were piloted in September for a select group of employees and are not yet available to the entire workforce. However, UGT's AI expert, José Varela, asserts that even as a pilot project, the bank's secrecy in sharing information is unjustified, as workers' labor rights are not suspended during testing. He highlights that union representatives have the legal right to know about the impact of these tools on workers' jobs, workload, commercial demands, and labor conditions before implementation. Furthermore, Varela emphasizes that the AI models chosen by CaixaBank might be using employee voice transcription and analysis, which may not require only employee consent but must be supported by a collective agreement, as per data protection laws. Varela also points out that due to the inherent power imbalance in the employer-employee relationship, the sole employee consent may not be considered freely given under the law. Moreover, he criticizes the potential use of voice transcription data for evaluating employees' work without their knowledge, which could violate labor and data protection rules. Lastly, Varela argues that analyzing this data could train AI systems to replace employees in the future. CaixaBank sources clarified that the tested tools are meant to help with administrative tasks and record-keeping, allowing more time for advisory and value-added sales activities, and are not intended for employee monitoring, evaluation, or control.",
  "summary": "La entidad asegura que es un proyecto piloto y que está recopilando los datos solicitados",
  "key_points": [
    "UGT files complaint against CaixaBank with Labor Inspection",
    "Allegations of lack of transparency in AI systems KIRA and Agente RED",
    "Concerns over workers' right to information on AI use"
  ],
  "editors_take": "The complaint filed by UGT against CaixaBank signals a heightened scrutiny of AI implementation in the workplace, highlighting employers' obligations to transparently inform employees and unions about AI-driven monitoring and data usage.",
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}