{
  "id": 10973746,
  "title": "MCMC seeks explanation from Meta regarding WhatsApp issues",
  "url": "https://urgent.news/2026/09/30/mcmc-seeks-explanation-from-meta-regarding-whatsapp-issues",
  "topic": "world",
  "section": "World",
  "published": "2026-09-30T15:07:27.000Z",
  "source": {
    "name": "New Straits Times",
    "slug": "new-straits-times",
    "url": "https://www.nst.com.my/news/nation/2026/09/1544935/mcmc-seeks-explanation-meta-regarding-whatsapp-issues"
  },
  "original_language": "en",
  "account": "KUALA LUMPUR: The Malaysian Communications and Multimedia Commission (MCMC) is calling on Meta for clarification regarding issues with WhatsApp accounts that have been suspended, inaccessible or accessed without permission. The commission has received 92 complaints related to this issue thus far. On September 25, MCMC formally requested information from Meta, followed by discussions on September 28. Meta has until October 2 to provide feedback on the matter. MCMC is urging the technology company to offer a detailed explanation and an immediate solution for the affected user accounts, with the final steps to be determined based on Meta's response. Communications Minister Datuk Seri Fahmi Fadzil has instructed MCMC to clarify Meta's stance on hacking and the deactivation of WhatsApp accounts, though no updates have been received yet. MCMC has been reviewing the complaints and has forwarded the relevant cases to Meta for further clarification and action. It's important to note that account takeovers or hacking and account blocking are distinct issues. Accounts compromised by irresponsible parties may be misused for scams, spam, or violations of WhatsApp's terms of service, potentially leading to the blocking of those accounts.",
  "summary": "KUALA LUMPUR: The Malaysian Communications and Multimedia Commission (MCMC) is demanding an explanation from Meta regarding issues involving WhatsApp accounts that have been suspended, rendered inaccessible, or accessed without authorisation.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Bernama",
        "title": "General : MCMC Seek Comprehensive Explanation From Meta Regarding Whatsapp Issues",
        "url": "https://urgent.news/2026/09/30/general-mcmc-seek-comprehensive-explanation-from-meta-regarding",
        "published": "2026-09-30T13:02:53.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}