{
  "id": 10945492,
  "title": "AI Is Compressing The Travel-Booking Journey: MakeMyTrip Group CTO",
  "url": "https://urgent.news/2026/09/30/ai-is-compressing-the-travel-booking-journey-makemytrip-group-cto",
  "topic": "ai",
  "section": "AI",
  "published": "2026-09-30T11:13:15.000Z",
  "source": {
    "name": "Inc42",
    "slug": "inc42",
    "url": "https://inc42.com/buzz/ai-is-compressing-the-travel-booking-journey-makemytrip-group-cto/"
  },
  "original_language": "en",
  "account": "Generative AI is revolutionizing the travel-booking experience by allowing users to ask about flights, visas, and card offers in a single conversation, according to MakeMyTrip Group CTO Sanjay Mohan. At Inc42's inaugural 'The CTO Summit 2026', Mohan discussed how this behavior necessitates a rethink of both the search experience and the technology that links various elements of a booking. The traditional travel app guides users through a sequence of steps: browsing listings, reviewing options, entering passenger details, making a payment, and receiving confirmation. However, conversational AI enables users to articulate their travel needs all at once. For instance, a traveler may inquire about a flight with specific layover limits, no transit visa requirement, and discounts on particular bank cards—all within the same request. To address these complex queries, MakeMyTrip employs knowledge graphs and search technology that comprehend intent rather than solely relying on precise keyword matches. A query like \"serene getaway\" should yield suitable accommodations even if the listings don't use that exact phrase. Mohan highlighted the importance of interpreting meaning behind user requests, stating, \"I have to understand what you really mean by 'serene'.\" Additionally, voice interactions are becoming increasingly significant, particularly in smaller cities where typing can be challenging. MakeMyTrip is enhancing speech-to-text and text-to-speech capabilities to accommodate these users. The company's in-house AI assistant, Myra, manages conversational interactions across various customer touchpoints. Myra is composed of 10-12 specialized AI agents covering diverse travel requirements, such as flights and accommodations. A central coordination system assigns tasks to these agents and integrates their responses. Mohan emphasized that using the most advanced AI models for every task can be costly and slow down responses. Instead, MakeMyTrip combines frontier models with open-source and open-weight alternatives, depending on the task at hand. To ensure the accuracy of specialist agents, detailed evaluation sets are essential, covering aspects like live prices, availability, response relevance, and the retention of information shared during the conversation.",
  "summary": "Generative AI is compressing the traditional travel-booking journey, with travellers combining questions about flights, transit visas, and card offers in…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Inc42",
        "title": "AI Is Compressing The Travel-Booking Journey: MakeMyTrip CTO",
        "url": "https://urgent.news/2026/09/30/ai-is-compressing-the-travel-booking-journey-makemytrip-cto",
        "published": "2026-09-30T11:13:15.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}