{
  "id": 10730454,
  "title": "Finastra Deploys AI to Help Banks Tackle Payment Processing Issues",
  "url": "https://urgent.news/2026/09/29/finastra-deploys-ai-to-help-banks-tackle-payment-processing-issues",
  "topic": "ai",
  "section": "AI",
  "published": "2026-09-29T16:03:18.000Z",
  "source": {
    "name": "PYMNTS",
    "slug": "pymnts",
    "url": "https://www.pymnts.com/news/artificial-intelligence/2026/finastra-deploys-ai-help-banks-tackle-payment-processing-issues/"
  },
  "original_language": "en",
  "account": "Finastra unveiled an AI-driven feature to assist banks in swiftly addressing payment processing challenges, according to a Tuesday (Sept. 29) press release. This new Repair Recommendations capability is now integrated into Finastra's AI OperatorAssist, a cloud-native, generative AI solution aimed at optimizing payment operations. The Repair Recommendations tool detects payment inconsistencies, pinpoints their root causes, and offers suggestions to ensure accurate and compliant fixes. These recommendations are intended to aid human decision-making, with subsequent actions requiring review and approval. By providing these AI-driven suggestions, the Repair Recommendations feature diminishes the time and effort needed to handle and rectify payment exceptions; it enhances uniformity in exception management, lowers error rates, bolsters operational capacity, lessens reliance on specialized know-how, and expedites the integration of new staff. Barry Rodrigues, executive vice president of payments at Finastra, emphasized in the release that as payment volumes rise, AI can deliver immediate benefits by expediting repairs, simplifying onboarding, and enhancing resilience. \"We're empowering banks to scale their operations and deliver faster, more dependable services to their customers,\" he stated. Mihail Duta, director of global solutions consultant for payments at Finastra, told PYMNTS in a May interview that the rapid pace of modernization in payments is driving the need for continuous system evolution as new payment channels, messaging standards, fraud controls, and evolving customer expectations emerge. \"That's the business model banks are seeking,\" Duta noted, highlighting the importance of flexibility in payment systems to cater to customers' desire for speed, affordability, or high priority. Rodrigues told PYMNTS in a May interview that AI and contemporary development tools enable banks to reconsider entire software cycles, not just expedite existing ones. \"If you do it incrementally, bit by bit, you're essentially constructing a faster car as opposed to a spaceship,\" he explained.",
  "summary": "Finastra launched a new artificial intelligence-powered capability designed to help banks resolve payment processing issues faster, the company said in a Tuesday (Sept. 29) press release. The new Repair Recommendations capability is now available within Finastra’s AI OperatorAssist, a cloud-native, generative AI-powered solution designed to streamline payment operations, according to the release.…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}