{
  "id": 10703553,
  "title": "Now, Dubai residents can apply for DEWA electricity and water supply activation in just two minutes",
  "url": "https://urgent.news/2026/09/29/now-dubai-residents-can-apply-for-dewa-electricity-and-water-supply",
  "topic": "world",
  "section": "World",
  "published": "2026-09-29T13:29:02.000Z",
  "source": {
    "name": "Gulf News",
    "slug": "gulf-news",
    "url": "https://gulfnews.com/uae/now-dubai-residents-can-apply-for-dewa-electricity-and-water-supply-activation-in-just-two-minutes-1.500692256"
  },
  "original_language": "en",
  "account": "Dubai residents can now activate their electricity and water supply in just two minutes, according to Dubai Electricity and Water Authority (DEWA). This significant improvement, achieved through the use of agentic artificial intelligence, marks a reduction from the previous eight-minute process. The new service requires only three customer inputs, compared to the previous ten, and involves three steps instead of nine, leading to a 75% reduction in the time required to complete the journey. The transformation, which has seen 16 of DEWA's 21 services enhanced with agentic AI in less than 90 days, also includes faster responses to technical notifications and payment reconciliation, with daily processing time dropping from around four hours to just 12 minutes.",
  "summary": "Dubai: Customers in Dubai can now apply to activate their electricity and water supply in just two minutes, down from around eight minutes, as Dubai Electricity and Water Authority (DEWA) uses agentic artificial intelligence (AI) to simplify and speed up its services. The redesigned electricity and water activation of supply service requires just three customer inputs, compared with 10…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}