{
  "id": 10519632,
  "title": "A major deadline for student-loan borrowers is here — and glitches persist",
  "url": "https://urgent.news/2026/09/28/a-major-deadline-for-student-loan-borrowers-is-here-and-glitches",
  "topic": "business",
  "section": "Business",
  "published": "2026-09-28T19:19:25.000Z",
  "source": {
    "name": "Business Insider",
    "slug": "business-insider",
    "url": "https://www.businessinsider.com/student-loan-borrowers-major-deadline-save-repayment-plan-transition-glitches-2026-9"
  },
  "original_language": "en",
  "account": "This week marks the deadline for the first wave of student-loan borrowers to transition off the Biden-era SAVE plan, but many are encountering technical difficulties completing the process. President Donald Trump's administration replaced the SAVE plan with a new Repayment Assistance Plan (RAP), which is meant to be more affordable and waive unpaid interest. Administrators began notifying borrowers on July 1, giving them a 90-day window to select a new repayment plan. The first deadline, September 29, is approaching for the initial group of borrowers affected by the change. The Department of Education recommended borrowers enroll in the RAP, but some have faced problems submitting their applications, with a screen loading indefinitely. One borrower has been trying for over a month and has only six weeks remaining before his deadline. Customer service agents have suggested trying on different devices or submitting a paper application, though the latter has not been updated to include RAP. The Education Department stated that the paper application, which includes RAP, will be available later this week, but they are not aware of major technical issues causing delays. Borrowers who fail to switch to a new plan by the deadline will automatically be placed on the standard plan, the most expensive option. A lawsuit has been filed to prevent forced transfers from SAVE. As of September 14, 1.5 million borrowers have left the SAVE plan, and servicers plan to send out remaining notices by the end of 2026. The administration claims the repayment overhaul aims to simplify the system and pressure colleges to reduce tuition costs. However, borrowers have reported various errors, such as incorrect monthly bills and account statuses, which complicate preparations for future payments.",
  "summary": "The deadline for the first batch of student-loan borrowers to transition off SAVE is this week. Some are having issues selecting a new plan.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}