{
  "id": 10514965,
  "title": "6 airlines let passengers hit by floods move flight or hold fare",
  "url": "https://urgent.news/2026/09/28/6-airlines-let-passengers-hit-by-floods-move-flight-or-hold-fare",
  "topic": "world",
  "section": "World",
  "published": "2026-09-28T05:17:51.000Z",
  "source": {
    "name": "The Thaiger",
    "slug": "the-thaiger",
    "url": "https://thethaiger.com/news/world/aviation/6-airlines-offer-assistance-to-passengers-due-to-bangkok-flooding"
  },
  "original_language": "en",
  "account": "Six airlines have implemented measures to assist passengers impacted by severe flooding and traffic issues in Bangkok, affecting flights between September 26 and 29. The arrangements, valid from September 26 to 29, allow passengers to either change their flight or retain their fare.\n\nEach airline has distinct conditions for affected passengers, so travelers should confirm requirements before requesting modifications. Thai Airways waives change fees for date adjustments on the same route and fare class. Flushed passengers can receive a full refund. Bangkok Airways permits one free date change without a fee, with the new date completed by October 10. Thai AirAsia and Thai AirAsia X allow one free date change without a fee, subject to seat availability, and passengers can receive credit valid for two years. Nok Air covers passengers departing from Don Mueang International Airport, allowing one free date change within 30 days without a fee or fare difference, or a voucher worth the full booking value valid for 30 days. Passengers must contact Nok Air directly for changes.\n\nThai Vietjet allows one free flight change on the same route without a fee, or credit valid for 180 days. For a date change, travel must occur within seven days of the original date and is subject to seat availability. Thai Lion Air provides credit for 30 days to passengers unable to board flights between September 26 and 28. Passengers can contact the airline to reschedule without a fee within 30 days, though weekend or public holiday travel may incur a fare difference.\n\nThe airlines advised passengers traveling to Bangkok to allow an additional two to three hours for their journey due to flooding and traffic disruptions. Passengers should check flight statuses before departing for the airport and contact their airline directly if they need to modify their booking.",
  "summary": "Six airlines introduced measures to assist passengers affected by severe flooding and traffic disruption in Bangkok, with the arrangements covering flights between September 26 and 29. Flooding and traffic congestion affected journeys to Don Mueang International Airport and Suvarnabhumi International Airport, with some passengers reportedly missing their flights. Each airline has introduced its…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}