{
  "id": 10449370,
  "title": "Your HR Department already has the answer. The problem is finding it",
  "url": "https://urgent.news/2026/09/28/your-hr-department-already-has-the-answer-the-problem-is-finding-it-10449370",
  "topic": "world",
  "section": "World",
  "published": "2026-09-28T12:47:10.000Z",
  "source": {
    "name": "MyJoyOnline Ghana",
    "slug": "myjoyonline-ghana",
    "url": "https://www.myjoyonline.com/your-hr-department-already-has-the-answer-the-problem-is-finding-it/"
  },
  "original_language": "en",
  "account": "Every hour spent by HR searching for existing information could have been spent on people. Typical questions include leave policies, Labour Act regulations, disciplinary procedures, and entitlement to days off. Employees, managers and HR professionals often spend minutes answering these questions repeatedly throughout the year. The answers usually reside in employee handbooks, HR policies, employment documents, shared drives, or emails. The issue lies not in a lack of information but in access. What if employees could simply ask their questions, and receive answers based on their organization's approved HR information? This is the concept behind Auris - Internal Intelligence, an AI-powered knowledge assistant designed to make an organization's authorized knowledge more accessible. Auris can understand questions asked in everyday language and retrieve relevant information from approved sources. In cases where applicable, it can also direct users back to the original source, ensuring transparency. Beyond efficiency, the real challenge lies in knowledge dependency. Organizations often rely on individuals who possess crucial knowledge, such as where documents are stored or which procedures apply. When this knowledge resides solely in people's memories, inboxes, and personal folders, the organization becomes vulnerable. When these individuals leave, critical knowledge may become difficult to recover. By making organizational knowledge easier to capture and access, HR can shift its focus towards more complex tasks like talent development, manager support, culture building, performance improvement, and employee relations. Auris is not designed to make disciplinary decisions or judge employee relations issues, but rather to quickly provide the right document to the right person, allowing them to apply their judgement instead of searching for information. Your organization may already possess the needed knowledge; the question is: how quickly can your employees access it when it matters?",
  "summary": "Every hour HR spends searching for information the organisation already has is an hour that could have been spent on people. “What is our leave policy?”, “What does the Labour Act say about this?”, “Where can I find the disciplinary procedure?”, “How many days am I entitled to?” For most HR departments, these are ordinary […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Joy Business",
        "title": "Your HR Department already has the answer. The problem is finding it",
        "url": "https://urgent.news/2026/09/28/your-hr-department-already-has-the-answer-the-problem-is-finding-it",
        "published": "2026-09-28T12:47:10.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}