{
  "id": 10395526,
  "title": "The CX automation boom has an intelligence gap",
  "url": "https://urgent.news/2026/09/28/the-cx-automation-boom-has-an-intelligence-gap",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-09-28T07:47:36.000Z",
  "source": {
    "name": "TechCentral",
    "slug": "techcentral",
    "url": "https://techcentral.co.za/cx-automation-intelligence-gap-callminer/286515/"
  },
  "original_language": "en",
  "account": null,
  "summary": "CallMiner’s CX Landscape Report finds automation has scaled faster than the intelligence guiding it.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}