{
  "id": 10213177,
  "title": "Safaricom reveals how one can recover money from recycled SIM cards",
  "url": "https://urgent.news/2026/09/27/safaricom-reveals-how-one-can-recover-money-from-recycled-sim-cards",
  "topic": "world",
  "section": "World",
  "published": "2026-09-27T12:38:40.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/news/safaricom-reveals-how-one-can-recover-money-from-recycled-sim-cards"
  },
  "original_language": "en",
  "account": "Safaricom has advised customers to visit a Safaricom shop with their identification document to recover money linked to a recycled SIM card. This guidance was given in response to a customer who lost access to Ksh26,000 in M-Shwari locked savings and Ksh500 in Fuliza overdraft. M-Shwari Lock Savings allows customers to save money for a period of one to six months, while Fuliza is an overdraft service for M-PESA customers. The customer, Napoleon Wakaba II, identified Ksh26,000 as M-Shwari locked savings and Ksh500 in relation to Fuliza. Safaricom did not provide a processing timeline or confirm if the customer could reclaim the old phone number. The advice applies to any customer facing a similar issue with their old number being reassigned to another subscriber.",
  "summary": "Safaricom has advised customers seeking to recover money linked to a recycled SIM card to visit a Safaricom shop with their identification document and claim the funds. The company gave the guidance on X on Sunday, September 27, 2026, after a customer reported losing access to Ksh26,000 in M-Shwari locked savings linked to an old […]",
  "key_points": [
    "Customers advised to visit Safaricom shop with ID to recover money from recycled SIM cards.",
    "Safaricom did not specify processing timeline or if old phone number could be reclaimed."
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}