{
  "id": 10188091,
  "title": "5 BI staffers who put AI agents to work share what worked and what went wrong",
  "url": "https://urgent.news/2026/09/27/5-bi-staffers-who-put-ai-agents-to-work-share-what-worked-and-what",
  "topic": "ai",
  "section": "AI",
  "published": "2026-09-27T10:03:01.000Z",
  "source": {
    "name": "Business Insider",
    "slug": "business-insider",
    "url": "https://www.businessinsider.com/staffers-test-personal-ai-agent-muse-instinct-highs-lows-2026-9"
  },
  "original_language": "en",
  "account": "Five Business Insider staffers across the company's global offices shared their experiences testing personal AI agents, Muse and Instinct, over the past week. Jamie Heller, the editor-in-chief, used Muse to resolve an unclear charge on his credit card, while Will Martin used Instinct to call his mother, book a trip, and secure a refund. Cheryl Teh, a senior news editor, asked Instinct to create a plan for purchasing K-pop merchandise, while Tim Paradis, a future of work correspondent, used Instinct to book a movie ticket. Katie Notopoulos, a senior correspondent, used Muse to complete an after-school care form for her children. While Instinct proved helpful in many instances, it also provided incorrect information and failed to protect its user from a non-refundable charge.",
  "summary": "BI staffers have been using personal AI agents for everything from reserving library books to collecting K-pop merch.",
  "key_points": [
    "Jamie Heller used Muse to resolve a credit card charge.",
    "Instinct helped Will Martin with various tasks but provided incorrect info.",
    "Katie Notopoulos used Muse to complete a children's form."
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}