{
  "id": 10105190,
  "title": "DoorDash down: App not working for thousands of users amid outage",
  "url": "https://urgent.news/2026/09/27/doordash-down-app-not-working-for-thousands-of-users-amid-outage",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-09-27T00:58:19.000Z",
  "source": {
    "name": "Hindustan Times - World News",
    "slug": "hindustan-times-world-news",
    "url": "https://www.hindustantimes.com/world-news/us-news/doordash-down-app-not-working-for-thousands-of-users-amid-outage-101790470266716.html"
  },
  "original_language": "en",
  "account": "DoorDash experienced a significant outage on Saturday night, affecting thousands of users across the United States. The app failed to load, preventing users from placing orders and logging in properly. According to Downdetector, 87% of complaints were specifically related to the app, with 7% of users reporting login issues and 4% encountering problems with ordering. The spike in user reports began around 8:47 pm EDT and reached over 8,500 complaints by 9 pm. Users on social media expressed frustration, with some receiving error messages and others experiencing failed payment attempts. DoorDash has not yet acknowledged the widespread outage on its official status channels or provided an estimated timeline for resolving the issue. One customer expressed disappointment, stating that they would like more than a $5 credit to cover their ruined meal as they were at home and relied on the meal. DoorDash has promised to assist users who provide their email, phone number, and order date for further investigation.",
  "summary": "Thousands of users in down detector have reported issues with the DoorDash app.",
  "key_points": [
    "DoorDash experienced a significant outage on Saturday night.",
    "App failure prevented users from placing orders and logging in.",
    "Over 8,500 complaints reported by 9 pm EDT."
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}